SHIPPING POLICY

pickora.pro  •  contactpickora.pro@gmail.com

Last updated: May 2026

1. Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next working days
Once your order is confirmed, you will receive an order confirmation email. When your order has been dispatched, a separate shipping confirmation email with your tracking number will be sent to you.

⏱  Processing time does not include shipping transit time.

2. Payment & Security

All payments on Pickora Pro are processed securely through Stripe — a world-leading payment processor trusted by millions of businesses globally.

We accept:

• Visa, Mastercard, American Express

• Apple Pay & Google Pay

• All major debit and credit cards

  Your payment details are encrypted end-to-end. We never store your card information on our servers.

🔒  All transactions are SSL secured and Stripe PCI DSS compliant.

3. Shipping Methods & Delivery Times

Shipping Methods & Delivery Times

We offer FREE standard shipping on all orders. Every Pickora Pro order is carefully prepared and dispatched from our fulfillment center.

Estimated delivery times after dispatch:

• 🇮🇪 Ireland: 10–18 days

• 🇬🇧 UK & Europe: 12–22 days

• 🌍 Rest of World: 15–28 days

Delivery times are estimates and may vary slightly due to customs clearance or local postal schedules. We'll keep you updated with tracking every step of the way.

4. Shipping Regions

We ship worldwide. If your country is not available at checkout, please contact us at contactpickora.pro@gmail.com and we will do our best to arrange delivery for you.

5. Shipment Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number. Tracking information becomes active within 24–48 hours of dispatch.

You can track your order at any time using the tracking number provided in your email.

6. Customs, Duties & Taxes

Your order may be subject to import duties, taxes, or customs fees charged by your country's customs authority. These charges are the responsibility of the customer and are not included in our product or shipping prices.

We are not responsible for delays caused by customs processing. If you have questions about potential import charges, please contact your local customs office before placing your order.

7. Missing, Lost or Delayed Packages

If your order has not arrived within the estimated delivery window, please follow these steps:

• Check your tracking number for the latest status update

• Allow 3–5 additional business days, as delays can occur

• Check with neighbours or your local post office

If your tracking shows 'Delivered' but you have not received your package, please contact us within 7 days at contactpickora.pro@gmail.com and we will investigate immediately.

8. Returns & Exchanges

If you are not satisfied with your purchase, please refer to our Return & Refund Policy for full details on how to return or exchange your item.

We stand behind every product we sell and are committed to making things right if something goes wrong.

9. Contact Us

Have questions about your order or shipping? We're here to help.

📧  Email: contactpickora.pro@gmail.com

🌐  Website: www.pickora.pro

We typically respond within 24 hours on business days.

                               Thank you for shopping with Pickora Pro — your pet deserves the best! 🐾